FAQ

• 1. How do I hire equipment?

To hire party equipment just follow these 5 simple steps:

a. On our website, search our products or browse through the categories, add to cart anything you wish to hire. Enter the date/s of hire (hire period) when prompted.

b. Select preferred delivery option. If opting for delivery, select/indicate your suburb from the drop-down list). If you cannot find your suburb, just indicate the suburb and postcode on the space provided and/or in the message field before submitting for quotation, and we will add it in the quote (step d). Alternatively, choose Customer pickup and drop-off if you want to collect and drop from/to our warehouse.

c. Fill in your details, then proceed to Submit for Quote.

d. We will then respond via phone call, SMS or email to confirm availability and hire price, along with the payment details. We aim to respond within 24 hours, but we ask you to be patient with us as we may not be able to meet this turnaround time due to high demand at times.

e. On the quotation we send you, we will include the payment details. You will need to pay the deposit or full hire fee (depending on your preference or how soon your event is) through bank transfer, payID, Paypal or cash if you prefer so. We will issue an invoice upon request.

If you have any questions please contact us on sales@loveitpartyhire.com.au or call us on 0410 383 353  or 0484 048 971.

2. Are the prices listed on the site a ‘daily hire’ rate?
We understand that life events are celebrated mostly on those great weekends. Therefore we have made it easier and more affordable for you by charging you only for one day for most of our hired items whether you are using them only for 1 day or for 4 (e.g., collected/delivered Friday and returned/collected Monday). Thus, unless otherwise indicated by us, the daily hire rate includes hire for 1-4 days.  

The prices indicated in the website exclude 10% GST. It will be added on check out.

3. Is the bond refundable?

A bond payment of $100 is required for all hires. This may be increased depending on the volume of your order.

Bond will be returned after inspection of the equipment up to 72 hours from the time the hired items have been handed over to Love It Party Hire. The hired items need to be in reasonably the same condition of cleanliness and no damage as when collected. Bond will not be refunded if parts are missing/broken or dirty.

3. What are the things to bear in mind when picking up the items from your warehouse?

Standard pickup times are as follows:

• • Weekdays (Monday to Friday) 9-5 PM, or by appointment outside these hours

• • Saturdays and Sundays – By appointment

For local pickup, please note the following:

• • Illuminated furniture, Tiffany chairs, cake plinths, speaker systems and other electronic items will not be loaded into the open Ute tray or open trailer, all other equipment is fine.

• • Ute tray or trailer must be rid of debris and blankets/straps must be provided to secure the items.

• • If lying down tables/chairs etc. a blanket must be provided for tray of a trailer or ute tray.

• • If collecting bar stools or bar tables, we recommend a minimum 7×5 trailer and bring lots of blankets.

• • If loading the equipment into a truck (high off the ground) bring an extra person to help with the lift.

• • We may refuse loading unless you provide the appropriate vehicle and equipment/accessories for transport (blankets, straps etc.).

• • If you are unsure please call us before arrival.

We may assist you in the loading process but any damages during loading will be charged to you.

What about if we ordered for delivery services instead of customer pick up?

Delivery and collection are available to selected areas and will be advised/provided in the quote. If your suburb is not on the list in our “Delivery by Suburb” page, please mention the suburb in the space provide or in your message when submitting for quotation for proper calculation.

For further delivery costs please email sales@loveitpartyhire.com.au for a quote.

The delivery price includes the delivery of hired items to the events location and collection after the event. If you wish only either of them, please indicate so when sending for quotation for proper pricing.

4. What if there are specific circumstances associated with the delivery/pickup?

The delivery & collection rates shown in our website or indicated in your checkout (if applicable) are standard delivery only where any of the following conditions exist, in which case no additional hire costs apply:

• • Delivery is at a house where the delivery is made prior to the event hire period, you can accept your equipment earlier (potentially 1-2 days) and collection can be made later on the day of your event or 1-2 days thereafter.

• • At a venue where although your event may have ended, the equipment can be stored in a spare room or area for later collection.

• • Your delivery or set up area is within 20 metres from where our vehicle can park and is on the ground level of a building/venue.

• • Party hire equipment that is not required to be set up (e.g. DIY gazebo, table, etc) is delivered only to the nearest FRONT entrance of a house or building (garage, front door etc).

• • We can park directly adjacent to your house/venue on the street or in your driveway and your garage or entrance is readily accessible

• • Your function is at a hotel, function room or similar venue and they can accept equipment being left in the lobby or a loading area.

Delivery surcharge – Outside our working hours

The delivery charges are for standard delivery only and within the normal delivery time window. Additional charges may apply outside this window as follows:

• • Weekdays outside normal working hours – a surcharge of $50 on top of normal delivery/collection fees if you requested that your delivery/collection is outside our normal working hours. We will waive this if we were the ones who requested the time outside our normal working hours (to help us manage our deliveries for the day).

• • Saturday and Sunday deliveries (subject to availability of delivery staff – will need to be arranged with us prior) – additional $80 fee on top of normal delivery/collection fees, unless we were the ones who voluntarily arranged the delivery/collection day on a weekend.

As already mentioned, these additional charges won’t apply if we requested these delivery times to better manage our delivery/collection schedules.

Delivery surcharge – Special conditions

There is extra delivery surcharge for the following restricted delivery conditions (please indicate/tick whatever is applicable when send for quotation):

• • Example 1: Your event is at a rented space between hours (e.g. 1.00pm – 5.00pm). You have only booked the area for the event time noted and we will not be able deliver at least 3 hours prior to the time and cannot collect 3 hours or later after the event and cannot store the hired items anywhere so it must be collected within 3 hours after the event. A restricted delivery fee applies to both occasions ($50 each way – on pick up and on collection).

• • You require your party hire equipment to be taken beyond ground level of a building or to the rear of a property (TBA pending equipment quantity, venue & location). Minimum additional charge of $50 each way (on pick up and on collection).

• • Your delivery or set up area is more than 20 metres from where our vehicle can park (TBA pending equipment quantity, venue & location). Minimum additional charge of at least $30 each way (on pick up and on collection).

• • Your equipment needs to be taken upstairs, lifts, escalators or any slopes. Minimum additional charge of $50 each way (on pick up and on collection) for places with lifts/escalators and $100 each way for places with slopes or stairs (no lifts).

5. Do I need ID to hire equipment?

Yes, you do need at least one form of identification (for example a valid driver’s license or passport). We will also need a photo of it (if not yet uploaded in our website while booking).

You will also need to sign our terms and conditions (hire agreement) document on our delivery or pickup. Link to our terms and conditions here.

6. Do you offer a setup service?

Yes, we offer a setup and take down service, just email us sales@loveitpartyhire.com.au with your location, date & time of party, items you require, and we will get back to you with a quote.

7. What is your policy on postponement and cancellation?

We understand that things happen from time to time and your booking cannot always proceed. Please refer to our cancellation policy. Due to a limited quantity of equipment and said equipment having been allocated for you, we request that you provide as much notice as possible before cancelling or postponing any booking to allow us to potentially re-hire the allocated equipment.

Postponement

If you need to postpone your event for whatever reason, please advise us of your intention in writing at least 7 days prior to the event. We may accommodate the request subject to availability of equipment. Rescheduled hire period can only be made for the next 90 days, otherwise any payment made will be forfeited and no refund will be processed.

Cancellation

Secured bookings that are cancelled will be subject to the following cancellation fee:

• • 30% of the total booking cost – to be charged if cancelled thirty-one (31) days or more before the scheduled start of hire period.

• • 50% of the total booking cost – to be charged if cancelled fifteen to thirty (15-30) days before the scheduled start of hire period.

• • 100% of the total booking cost – to be charged if cancelled zero (0) to fourteen (14) days before the scheduled start of hire period.

8. Is there a cleaning fee?

A cleaning fee of minimum of $50 may be incurred if items are returned dirty and requires cleaning before it can be rented out to the next customer. 

We understand that hosting a party can be a busy undertaking. Therefore we offer cleaning service on your behalf: $1 per chair, $1 per table, $1 per seat cover, $5 per table cover, $25 per fun food machine. For other items, please discuss with us.

If the items could not be cleaned (e.g. heavily stained), we may charge you for full replacement cost.

9. Should I do anything with the items before you collect them up? 

Please have the hired items stacked in the same manner in which they were delivered and have them ready for collection by us in an accessible area (such as garage or driveway or front of the house).

Please note though that it is your responsibility to make sure they are safe from weather elements, damage and thievery at all times while they are in your custody.

10. Is there a surcharge for late returns? 

After the events on the weekend, we start picking up the hired equipment from Sunday or Monday (unless another day is arranged). If you have only requested a standard delivery and pickup, please have all rental equipment taken down or placed in an accessible area for pickup. If we could not collect the hired equipment because you failed to get them ready as per above, it is considered a late return and a full 1-day hire will be charged.

If you have arranged for a customer drop-off, the equipment must be returned to Love It Party Hire at the end of the hire period (usually by Monday until 5PM, unless otherwise arranged with us). You will be charged for a full 1-day hire in case of extension beyond hire period or in case of a delay in returning the hired equipment.

11. What happens if an item is broken, damaged or missing? 

The Customer will pay the full replacement cost for any equipment that is badly damaged, lost, or stolen, and will cover repair costs for damaged equipment. We will determine if damaged equipment requires repair or replacement.

12. Where are you located?

We are located at Caboolture South 4510.

(The above questions do not take precedence of the Terms and Conditions.)